Returns Policy

Change-of-mind / buyer's remorse refunds:

We do not accept change-of-mind or buyer's remorse refunds for our items. Custom printed items cannot be refunded or exchanged due to change-of-mind. All sales are final. Should an error occur on our part, full refunds will be promptly issued upon notification of the error.

Returns and refunds for used items:

We do not accept refunds or returns for used items. Only new items can be refunded.

Returns and refunds for incorrectly purchased items:

If you purchase the wrong item for your needs and need to return said item/s. You, the customer, must organise and pay for return postage to our depot in Thomastown, Victoria. Please email Abbe Express at [email protected].

Item/s damaged in transit.

We will conduct an investigation if a product (or products) arrived damaged in post and determine the best possible way to remedy the issue.

Proof of purchase: 

Your request for a refund, replacement, or repair must be accompanied by proof of purchase. If you are unable to provide your Abbe Express receipt, another form of proof of purchase will be required, such as a credit card statement clearly showing the purchase from Abbe Express. 

Refund method: 

Refunds will be issued using the same payment method as the original purchase.

How to return your items: 

Please contact us via [email protected] and provide your name and order number, and we will provide instructions on how to return your item(s). 

Delivery timeframe: 

Most delayed parcels arrive within 7-10 business days of their expected delivery date. 

Order not received. 

Card or notification received:

Please check for a notification card in your letterbox or under your door mat or review any email or SMS notifications you may have received.

Accepted on your behalf:

Check if someone else at home or work accepted or signed for the item on your behalf. If you reside or work in a large building, inquire with building management or the mailroom to ascertain if they have received it. 

Delivered to a safe place:

Check if your item has been left in a safe place. This could be underneath or behind something. 

Address details:

Verify your mailing address details – there may have been a mistake when addressing the item. 

Submit an enquiry with us: 

Please contact us via [email protected] and provide your name, order number, as well as a description of the issue to initiate an investigation.