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Frequently Asked Questions

Don't fret, we're here to make packaging easy, so you can get on with running your wonderful business. Here are some commonly asked questions, however, don't hesitate to reach out and one of our packaging experts will get back to you!
Are all your plain/ unprinted boxes in stock and ready for despatch?
We have a large range of unprinted boxes in stock and ready for immediate despatch, you can check them out here. However, some of our plain unprinted packaging are not held in stock and are made to order for you.       
I can’t find exactly what I am looking for, can you help?
You’ve come to the right place; we are here to make packaging easy for you. If you don’t find the exact box design or requirements within the range on Abbe Express, feel free to send a custom packaging request enquiry  and as your trusted packaging manufacturer we’d love to see how we can help provide the right packaging solution for your products and business. 
Can you design my artwork for me?
Yes, we certainly can. Whilst we have an easy-to-use design platform, we also offer an in-house Graphic Design service, Sandbox Studio available at a minimal fee. This service takes around 3-5 business days for artwork proof from the submission of your Artwork brief and order, you will provide you with up to 2 revisions.   
 
Under Design Options, select Design It For Me.
 
Alternatively, if Graphic design is your thing you can also download the provided design template and upload your finished Print-Ready artwork.   
Do you have any artwork guidelines for printing?
Download our Artwork specification document for our digitally printed packaging
Are there any other sizes for a particular box I like?
We have a range of predefined styles and popular sizes available online, however, if it’s not exactly the size you require, simply submit an enquiry with what you are after and we will create your ideal customised packaging.
Are the quoted box dimensions external or internal dimensions?
The quoted dimensions on a Product detail page for boxes are internal dimensions.
 
Some product descriptions may also include the product’s external dimension. 
How to measure a box?
To measure a box, you will need to use a ruler or measuring tape to measure the length, width and depth (height) of the box. Listed dimensions are always internal dimensions and measured in millimetres. When providing dimensions, it needs to be in the correct order of Length x Width x Height. This is industry standard (L x W x D) Units are always in millimetres
What’s the difference between Kraft/Brown and Clay/White stock?
Claycoat White is our recommended choice of stock when looking to make colours “pop” with exceptional quality. Kraft/Brown is well-suited to designs that utilise dark bold colours. Using bright and vibrant colours on Kraft/Brown may dull the colour resolution.
Where are the boxes made?
All our boxes are manufactured and printed in Victoria or New South Wales, Australia.
Fun fact. Abbe is an Australian family-owned and operated business for over 30 years!  
Can I recycle the boxes?
Yes of course, all of our boxes are 100% recyclable. Remember to reuse or recycle.
Are your boxes made with Recycled Materials?
Yes, our boxes are made with both recycled and virgin papers depending on board grade. 

Our corporate branding colours requires the use of specific Pantone colours, can I incorporate that information in my order?
At present, for our Digital printed products you can only use the print process colours (Cyan, Magenta, Yellow and Black). However, you can find the best match for your Pantone colours and use the HEX/HTML value try it out here: https://www.pantone.com/color-finder find your Pantone colour, click on it and copy the HEX/HTML value provided.
Do you print gold (or any other colour) foil?
At present, the range available online are for print process colours (Cyan, Magenta, Yellow and Black), however for a quote on customised print and finish (i.e foiling) please submit a custom request enquiry
Can I include white ink in my design?
At present, our digital printing process for our custom-printed mailers cannot print white ink.
If you want to include white in your design, we suggest you start with our Clay/White boxes and incorporate white in your design using “negative space” (i.e. leave the areas you want to be white as blank space). You can also add objects and colour them white and our software will automatically turn these objects into negative space. Warning: on a brown box white objects will allow the brown colour of the box to show through.
 
Or alternatively, we can offer white ink printed box via our flexo/litho printed solution… submit quote request here 
Is my artwork printed on gloss or matt board?
Depending on the product and material you select, it will be printed on a gloss white claycoat board or a matte white board. Under Material Options on the product page, you will note the Materials attributes.   
All brown boxes are matte finish.  
Can I cancel an order?
Once you have completed your design, placed your order and completed payment your job enters an automated processing system and cannot be cancelled. We request you check and double-check your order before you finalise, as once the order has been placed it cannot be cancelled.

What is the tolerance of the dimensions of a box?
The Australian standard is + / - 3mm on the dimension of a cardboard box. 
Do you offer packaging samples?
We currently don't offer samples, but we're happy to answer any questions you have about our products. If you need assistance selecting the right box for your needs, our customer service team is here to help.